Ok, enough for the politenesses. Jump to the other topics and show you leadership communication skills.
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Another mis-characterization is â24/7 supportâ. 24/7 support doesnât mean a voice mail box that takes calls 24/7 for the support people who only work very limited hours. Also âWorks with major wireless protocols: Z-Wave Plus, Wi-Fi, ZigBee, and Bluetoothâ where bluetooth never has been functional.
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Please share the URL for the posts, so that i can get the relevant people who are involved in those can come and answer any questions you may have.
I re-read through the entire UI7 ⟠Vera Software Update ⟠7.0.30 - Nov 20, 2019 topic thread. My description of you as âhiding from your customersâ was because I had thought that it had been a long time since you posted on that thread. I see that my memory was somewhat faulty; youâve never posted anything at all to that thread. That despite posts linking to you such as:
âAmazed by the radio silence from @melih @sorin and other Vera / Ezlo members?â
âSo other than the single post from Edward, has anything heard anything from the Vera camp? @melih , @Sorin , any update? It would be nice to hear something⊠like âWe are working on a fix and will push it to everyone on 7.30 as soon as it it reliableâŠâ or âWorking on a way to fully downgrade the kernel and firmware back to 7.29âŠâ or even âSorry we bricked your devices⊠we are working on a solution to the issues introduced with 7.30â
Silence is not golden in this case. I understand the devs and support folks are heads down working, and I wouldnât expect them to do any posting (I was surprised Edward found a free min to respond), but it would be nice to hear something from Vera, even if its a non-update update.â
âIs Melih still alive?â
From my reading it appears that others feel that you have been hiding as well. While you may not see this as âhiding from your customersâ Iâll leave it up to the others here to make up their own minds.
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But you didnât! You went ahead and mis-characterized it without leaving it upto the others.
Iâm not sure you understand the definition of a mis-characterization. Itâs also ironic that while youâre trying to claim that you arenât hiding you still havenât bothered to go to the firmware forum and post what the company is doing to try to get a fix, when a fix might be coming out, or putting any information out at all; yet youâre trying to argue that youâre not hiding.
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in order to avoid double posting: Please refer to my earlier post to slelieveld. (Just to clarify, I donât know where you get this expectation from that I should be answering every support call or respond to everything on the forum. It is an unreasonable expectation as each team is different and I would rather get the relevant team members to answer relevant questions)
Once again Mis-characterization of what I should be doing!
Youâre right (Iâm being sarcastic here since you seem to have trouble figuring that out); if thereâs a critical problem, customers are needing information, and no one in the company seems to be authorized to give up information, why should anyone think the person who has described them self as co-founder, owner, chief operating officer, and chief technology officer might be privy to whatâs going on.
No one has even implied that you should be on the phone answering every call, providing tech support, etc. You are, however, in an executive leadership role and communication in times of crisis is a central role of your job. A good leader, seeing a thread of 399 posts begging for an update, would either provide that update or get the right people within the organization to update their customers. Thatâs what you should be doing, but sadly are not.
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This thread is insane. Is this what Vera has become ⊠? 
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This post was merely about one feature release in one of the hub modelsâŠ
it was hijacked and turned into this by other people who simply have no respect for forum rules or etiquette
I do agree the thread has been high jacked⊠but it shows how frustrated we are as end users/developers/customers are.
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I agree, and all the engineering team is doing their best to help.
Tell us, show us, help us (show it)
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I am putting in my own money and time to get the product to succeed.
We are all trying to do the same thing, why the animosity against people who are putting their money to improve the product then?
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what format do you want that to be and exactly ,what issues you want them to show you that they are doing their best on?
Format: see the 3 best and busiest topics on this forum find âmelihâ and hit reply.
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As I mentioned many times previously, I am not in âsupport departmentâ nor am I the right person to answer the questions being posed. Like I said previously, happy to get relevant people to answer the questions if you send me the URLs to specific posts.
But Melih, in the beginning you posts were have content about the product and the development. But now you say you are not going to say anything about that anymore?
What typesof thing do you as CTO think you are able to answer then? I think majority of the questions to you are about roadmap and or features versus capabilities and device support⊠what about that Melih?
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You are conflating the issues here Slelieveld
Users are unhappy because there were some bugs in the latest firmware.
This is different than talking about the future roadmap.
1)Talking about bugs/issues
2)Talking about roadmap/vision
two different things.
I am happy to talk about the future roadmap (as much as I can reveal without revealing confidential stuff prior to release), but talking about bugs/issues etc, there are more relevant people who can shed light into those better than I can.
So please choose.
If there are specific bugs/issues: Please share the URLs to those posts and I will get the relevant people to provide insightâŠ
If you want to talk about future/roadmap/vision: Please ask me questions (preferably either as a different post or DM) and will try to answer as much as I can.
I rest my case. Happy new year Melih!
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