Brand New Vera Plus Bricked - ordered from getvera.com/shop

So decided to upgrade my vera 3 to vera plus.

New unit came in the mail today, so i added to the app went through the process.

It did a firmware update and is now bricked, called Tech support whom said I need to do RMA.

Asked about a recovery process I saw on forums and they said if I do that it will void warranty.

Now being told RMA will take a few days to process before unit will even ship!

What kind of poor quality is this, I ordered the unit from getvera shop. You would think with a known issue they would upgrade units prior to mailing or at least warn people to call first.

This may help

that had no effect, used wireshark and the vera plus is not doing anything

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