Cant connect when not on WiFi

#1

Hi,

I can not connect to my Vera Plus when i’m not on WiFi. I have added my MIOS login and password. But it just says:

Gateway credentials
Incorrect username / password for unit: IPADDRESS, VERA_ID

I can login with my credential on get.vera.com.

Anybody know why?

Thanks

Regards

Claus

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#2

Hi Claus,

I had a similar issue when I just upgraded to VeraPlus U17. While I am still having issues with other parts of the app since I have upgraded the Vera, turning off the "Direct to Vera (no MIOS) did the trick for me and let me connect with WiFi or Cellular.

Good Luck,
Dave

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#3

Hi Dave,

That did not work for me :frowning:

But thanks anyway

Regards

Claus

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#4

I’m having the same problem. Are there any password ‘special characters’ that HomeWave doesn’t identify?

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#5

Maybe… regular stuff like @*&$%(@&$ should be ok. Maybe accented letters and such won’t work properly, actually I never tested that.

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#6

Problem resolved. Was experiencing issues with Vera and getvera.com password. Many thanks to the good folks at Vera Customer Care who reset the password which corrected the problem.

HomeWave is now connecting when not on WiFi.

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#7

Sorry to bump this old topic, but I have exactly the same issue coming back to Vera and HomeWave after 2 years or so of not using either. I can log in to getvera.com and connect to my unit… but I can’t connect to it via HomeWave when away from my WiFi. What URL (if any) needs to be added to the “URL (Internet)” field?

Thanks in advance…

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#8

You can leave the URL field empty. Also leave “Direct to Vera” off.

It might be the same password weirdness that other have experienced: the password will work on the getvera website but not in the API. Try the (free) app from Vera and see if you can connect with that. f that also fails when not on WiFi, reset your getvera password.

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