Can't log on yo my Vera

#1

When trying to login to my Vera through getvera.com I get “Incorrect username or password” although I am absolutely sure that I am using the correct credentials.

When trying to change the password, I get a message, telling that my email address is not known, which is incorrect since Vera is sending messages to that same email address.

Can someone out there help me.?

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#2

Which Vera and UI version are you using?

If you are using UI5(v1.5.xxx) then you should login at https://cp.mios.com

If you are running UI7(v1.7.xxx) then you should login at:
https://home.getvera.com
or if you have issues
https://legacy.getvera.com

If none of these work for you, then you’ll need to contact technical support.

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#3

It worked. Thank you.
I am running UI5. What I don’t understand is that I have been using “getvera.com” for a long time without any problems.

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#4

They updated the website and the change broke some/all UI5 logins at GetVera.com, so they put teh old getvera.com site at legacy.getvera.com.

1 Like

Where did THIS come from all of a sudden?
#5

Wow, wish I found this a few days back.

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