I have spent hundreds of hours reading this forum, trying to learn about my new Vera 3 and Z Wave use/programming. Most of which has only served to confuse me further figuring out how all this stuff works. Scenc set-up, device configs, or features settings and functions.
I am an electronics technician, alarm/access control specialist, advanced computer user. (Not a programmer). I am not stupid. Why aren’t I getting half of this stuff? The blame lies squarely with MCV.
One common issue I gleen from reading most of these threads refer to poorly written, even non existent documentation available to users. Why is this? This just isn’t right whatsoever. End users like myself invest thousands of dollars in this system, and then spend countless hours trying to make all this stuff work. What’s “automated” about this picture?
The reason I concluded is this…
MCV is loaded with a bunch of gearhead engineers who are very smart in what they do. My hats are off to them. I respect the hard work coming up with this technology.
BUT, the last people on the planet who should be writing manuals and documentation of these products for end users, ARE ENGINEERS! Engineers are not wired to express operation and implementation of the very things they design. This is true in every industry. You never have engineers try to explain how something works…EVER, period. Doesn’t work…never will.
The result is exactly what I find here in MCV. Explaining something based on the assumption that I already have a high level skill set with this technology. Manuals should be written based on the assumption that the user is a dummy newbi from the start. Then ALL the details of a specific topic are included in the writing. Engineers should only be talking to users to answer and solve specific operational problems users are having. Here they can assume a user has read the manual and is up to speed with it’s use.
I strongly request that MCV buck up and employ professional technical writers to produce a comprehensive step by step user’s manual to include updated and current information on the set-up, programming, and complete operation of EVERY function within the Vera/Z Wave product once and for all. When I click the wrench, EVERY single parameter should be fully explained and the options available laid out clearly. I should not have to jump all over the net to figure this out. In fact, it should be a DVD included with each Vera unit. Not some outdated wiki link BS.
Currently the situation is a huge disservice to it’s customers. Wasting my time, AS WELL AS MCV’s time, going round and round in here answering threads on things that SHOULD be covered in a manual in the first place. I point to the latest experience I had with the thread about “Healing”. After reading though it, it leaves me more confused than I started with. No answers, just opinions, ideas, assumptions how it should be configured. What’s up with that?
Somebody at MCV needs to take this issue seriously and get this this thing on the books. Create a FUNCTIONAL manual for God’s sake!
Users, please chime in here. Is anybody with me on this? What is your feeling?
Ok, I will get off my soapbox. But count me as a very frustrated customer at this point. I hope that means something to the MCV people.