Last night I backed up my VeraEdge controller and started the update procedure. After several minutes, the unit went offline and has not come back.
Old version: 1.7.2931
Attempted new version: 1.7.3014 (UI7 ▾ Software Update ▾ Version 7.0.22 (1.7.963/1.7.3014/1.7.3015/1.7.3016) ▾ August 3, 2017)
The power light is slow-blinking once per second, and from some old documentation (wiki.micasaverde.com/index.php/Troubleshooting)I believe this means the firmware is corrupted. If left alone, the Vera will try to reboot itself every once in a while, but it always reaches the slow-blinking power light state. (I could not find any current documentation for interpreting the LED meaning on the VeraEdge / UI7.)
I have tried power cycling it and using the reset button in various combinations but cannot get it to do anything. It is either stuck on slow blink, or if I hold the reset button while powering on, the power light fast-blinks, internet light goes out, and wifi/zwave/system lights stay on. Seems like I’m interrupting the boot with the reset button - the lights don’t change state, and it is not communicating at all.
Is there a method for re-flashing firmware on these units locally, such as though the USB port, or is this unit simply dead now?
Tried contacting vera support - their page says they have Saturday hours but no answer & no response yet to email inquiry sent last night.
Any help would be appreciated.