[quote=“Sorin, post:14, topic:199513”]Richie, if it’s someone that is understanding your frustration, it’s gotta be me. I’m scanning this forum on a daily basis, even tho I often choose to stay on the side, I’ve seen and experienced both the good and the ugly. This does not mean that these things are passing by.
As many of you may have noticed, the fact that you can freely upload basically anything on Vera it’s also it’s Achilles heel sometimes. Upgrading should never be considered a “risk” and if it happens we will assume it and try to straighten it out as fast as possible.
Simply said a VeraPlus without third-party plugins or not so many of them, will never fail at an upgrade. A simple fix would be to, 1) make a full backup of your system and save it locally 2) reset your Vera to factory defaults 3) upgrade your VeraPlus 4) restore the backup.
Again, I’m really sorry that this is happening at all, but if we seem passive about it, we’re not. The situation is being approached starting from the revamping of the API, app store, core drivers and software and so on. Things will change, it will not be overnight but things are continuously changing.
LE: If you have any doubts or a reluctance about a firmware upgrade, I highly suggest having our Customer Care deal with it for you. They ARE FAST and good at what they’re doing. I’ve been with them for the last 5 years and trust me, they’ve come a long way.[/quote]
Sounds reasonable and I know that the people there work hard. However I bricked mine with an update. Had to replace it. I had a backup but that didn?t work quite well on the new firmware. Not all the devices are up and I cannot include new devices, nor old, because of it. Customer care tried hard, but no relief. I have to set up all my work again (a weeks work), or leave it like this. And this isn.t the first time. Would really be nice if this could be prevented with updates. I now hesitate to update, not to say I don?t update at all. And still I have a crippled system.