GD00Z opened garage door - but shouldn't have

I have (2) GD00Z-5 garage door controllers which have been installed for several months. The only scene that I have which involves them closes the doors at 10:30 PM. Yesterday afternoon I heard the warning alarm on one of the controllers go off and heard a garage door operate. When I checked, I found one of the doors in the up position.

The question is, how could this have happened? I’m very worried about this as we head south for the winters and I don’t want the door opening up on its own.

Better open a ticket with support. This is a pretty serious problem.
If you know how to, I would also try to get the logs for that event and show it here. Without it, we can only speculate.

My personal speculation would be that the command came from the cloud mirror server… possibly through a mobile app. As I don’t see how any other way if you have no scene opening the garage door but I would like to see the logs…

Where do I find the logs?

http://wiki.micasaverde.com/index.php/Luup_Debugging

I just happened to have this page open on my browser…

It appears that the log file (LuaUPnP.log) only goes back about 6 hours. This occurred ~18 hours ago. Are those log files gone?

No, they are compressed and should be renamed: “/tmp/log/cmh/LuaUPnP.log.1.gz”
It could be higher than 1 depending on how big the logs are and if they got rotated

example of what I see:

-rw-r--r-- 1 root root 365033 Dec 15 08:07 vera/tmp/log/cmh/LuaUPnP.log
-rw-r--r-- 1 root root  48659 Dec  7 15:00 vera/tmp/log/cmh/LuaUPnP.log.10.gz
-rw-r--r-- 1 root root  63959 Dec  7 03:00 vera/tmp/log/cmh/LuaUPnP.log.11.gz
-rw-r--r-- 1 root root  34076 Dec  6 14:00 vera/tmp/log/cmh/LuaUPnP.log.12.gz
-rw-r--r-- 1 root root  35028 Dec  6 01:00 vera/tmp/log/cmh/LuaUPnP.log.13.gz
-rw-r--r-- 1 root root  66910 Dec  5 13:00 vera/tmp/log/cmh/LuaUPnP.log.14.gz
-rw-r--r-- 1 root root  58097 Dec  5 00:00 vera/tmp/log/cmh/LuaUPnP.log.15.gz
-rw-r--r-- 1 root root  54114 Dec  4 12:00 vera/tmp/log/cmh/LuaUPnP.log.16.gz
-rw-r--r-- 1 root root   1456 Dec  3 23:05 vera/tmp/log/cmh/LuaUPnP.log.17.gz
-rw-r--r-- 1 root root  10347 Dec  3 23:00 vera/tmp/log/cmh/LuaUPnP.log.18.gz
-rw-r--r-- 1 root root   3459 Dec  3 22:00 vera/tmp/log/cmh/LuaUPnP.log.19.gz
-rw-r--r-- 1 root root 108524 Dec 15 04:00 vera/tmp/log/cmh/LuaUPnP.log.1.gz
-rw-r--r-- 1 root root   4437 Dec  3 21:00 vera/tmp/log/cmh/LuaUPnP.log.20.gz
-rw-r--r-- 1 root root 138351 Dec 14 04:00 vera/tmp/log/cmh/LuaUPnP.log.2.gz
-rw-r--r-- 1 root root 303282 Dec 13 04:00 vera/tmp/log/cmh/LuaUPnP.log.3.gz
-rw-r--r-- 1 root root 105658 Dec 12 04:00 vera/tmp/log/cmh/LuaUPnP.log.4.gz
-rw-r--r-- 1 root root 126964 Dec 11 04:00 vera/tmp/log/cmh/LuaUPnP.log.5.gz
-rw-r--r-- 1 root root 114131 Dec 10 04:00 vera/tmp/log/cmh/LuaUPnP.log.6.gz
-rw-r--r-- 1 root root  48425 Dec  9 04:00 vera/tmp/log/cmh/LuaUPnP.log.7.gz
-rw-r--r-- 1 root root  54837 Dec  8 16:00 vera/tmp/log/cmh/LuaUPnP.log.8.gz
-rw-r--r-- 1 root root  65905 Dec  8 04:00 vera/tmp/log/cmh/LuaUPnP.log.9.gz

This is all that I see:

/tmp/log/cmh# ls -l
-rw-r–r-- 1 root root 2269 Dec 15 11:04 InternetOk.log
-rw-r–r-- 1 root root 2073376 Dec 15 11:16 LuaUPnP.log
-rw-r–r-- 1 root root 1119989 Dec 15 11:04 NetworkMonitor.log

:scream: :fearful: :dizzy_face:

Did you have a factory reset and restore or something like that? It looks like your logs do not get rotated or if they are, are you uploading you logs to the mios servers? I honestly have not done that in quite sometime and customized my Rotate_Logs script so I don’t remember what happens if the logs get uploaded.

I think they vanish…

I rotate mine to my own server, and I have no gzipped logs present on Vera

C

My unit is pretty much stock. I don’t remember doing anything with a Rotate_Logs script, nor do I believe that anything is being uploaded to the mios servers, unless it does it by default. As Catman said, I suspect that it’s gone. Sigh…

There’s a checkbox in the UI under settings > Logs. I suspect it’s checked by default so support can review them. Open a ticket I guess

C

Yes that’s the default setting. I think the vera keeps the compressed log archives only with USB logging enabled. Sorry @geoffschultz, you will need to open a ticket and have support look at your logs which on the mios server.

Thanks everyone for your suggestions. The “Archive old logs on MiOS (recommended)” setting is checked, so hopefully they have it. I submitted a support ticket.

Hello Geoff,

I’m sorry to hear about this. Someone will be with your shortly.