Homewave not Connecting outside LAN

I saw the threads about people having issues connecting directly to Vera and bypassing MiOS when on the LAN.
My issue is the opposite. I can only connect when on the LAN, regardless of if I go direct or via MiOS.

It never connects when I try via 4G or a friend’s Wi-Fi service.

I’ve re-entered the MiOS login name & password to match the one that I use when connecting via the VeraMobile app or browser. It’s definitely correct. Those apps connect OK via 4G and friend’s Wi-Fi.

I’ve also checked with Vera support that the correct Mios server names are used (they wouldn’t help me beyond that confirmation).

My settings are…

Vera IP Address:
Vera Device ID:
MiOS UserName:
MiOS Password:
Name: VeraPlus
URL (internet):
Direct to Vera (no Mios): OFF
Ignore MiOS IP setting: OFF
UI5 Firmware: OFF
Authenticate locally: OFF

MiOS Servers
AuthA1 https://vera-us-oem-autha11.mios.com
AuthA2 https://vera-us-oem-autha12.mios.com
AuthD1 https://vera-us-oem-authd11.mios.com
AuthD2 https://vera-us-oem-authd12.mios.com

Has anyone else experienced these issues?
I’m running iPhone 8, iOS 11.4, Homewave app v2.9. VeraPlus FW 1.7.3831

Try to connect remotely with logging enabled on the app, then send me the log please.

There are a few others affected by this issue but thus far I have not been able to reproduce it. Do you have any weird (non ASCII) characters in your Mios password?

Thanks for looking at this. Have just sent the logs to you via the in-app email and noted this topic discussion.

I don’t have any non-ASCII characters in my password but it is a longer password… 20char+

[quote=“intveltr, post:2, topic:199332”]Try to connect remotely with logging enabled on the app, then send me the log please.

There are a few others affected by this issue but thus far I have not been able to reproduce it. Do you have any weird (non ASCII) characters in your Mios password?[/quote]

I never did hear back from you after sending in the logs.
Still a problem for me. Could you please take a look?
Sending a new copy of the logs.

Cheers, Steve

[quote=“intveltr, post:2, topic:199332”]Try to connect remotely with logging enabled on the app, then send me the log please.

There are a few others affected by this issue but thus far I have not been able to reproduce it. Do you have any weird (non ASCII) characters in your Mios password?[/quote]

Actually, strike that! I solved it.
The Device serial number was incorrect in my Homewave settings for Vera Device ID (setting was from an old controller)
Looks like when it was on the LAN the Vera IP address setting was taking precedence (this setting was correct).
But when connecting via MIOS the Serial # was important to identify the correct controller (as I have two units registered with MIOS).
I?m now connecting when out of the home (and am very happy - coz I love your app)

Glad you fixed it! I already mailed you but my mail got rejected by your provider for some reason…

Thanks! Much appreciated.

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