Important information about your Vera system

Dear Vera Customers,

Early this morning we pushed an update to our cloud server, but unfortunately, this update took longer than expected to deploy and has resulted in you being unable to access your systems or control your homes.

We understand the responsibility that comes with putting our systems in your homes and apologize for the inconvenience this has caused many of you. The system should be up and running shortly, though due to the number of users trying to reconnect, access may be delayed a bit further.

Please note: during the update, the system was returning an incorrect username or password error, but you do not need to update either of these. Once the system is back online your usual username and password will work as normal.

Again, we apologize for the inconvenience and appreciate you being a loyal Vera customer.

Regards,

Mark Samuel

CEO, Ezlo Innovation

Login and all other Vera online services should approach 100% availability in the next few minutes. We are monitoring the results.
Our apologies for any inconvenience this incident has caused.

As always, should you have any questions, comments, or concerns, please email us at support@getvera.com.
Sincerely,
The Vera Team

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