Mobile app showing no internet connection when on wifi

I noticed after the updates that caused issues for users logging into their accounts a few weeks ago that the mobile app no longer connects and gives a no internet connection while my phone is connected to my wifi network. After getting curious I disabled wifi on my phone and allowed the phone to connect to my mobile providers network and was able to connect to my account and see my controllers online once again., I have uninstalled the app and reinstalled the app and the problem persists.

Has anyone else experienced this behavior?

Could updating the app to include Ezlo atom introduced problems?
:unamused:

Hei mythtified1

  1. Disconnect and Connect Again
    The first rule of IT-related fix is turning it off and on again, it fixes about 50 percent problems. So, if your phone is not connecting to the internet even if the phone is connected to the Wifi router. Go to the settings and turn the Wifi toggle off and on again and see if it fixes your issue.

  2. Sometimes You Just Need to Forget
    If the above method didn’t work for then this solution may work for your problem. This solution is just an upgraded version of the previous solution but it works sometimes. All you have to do is forget the Wifi network you are connecting to and then connect back to it again.

Good luck,
casita24

Thx for the reply but you misunderstand the problem. My phone connects through wifi just fine. The issue is that when my phone is connected to wifi and I start Vera app the app reports that there is no internet connection. This is both puzzling and frustrating. I have to turn off wifi in order to get the app to work.

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