NEO COOLCAM NAS-WR01ZE EU, kwh negative values

I bought a NEO COOLCAM NAS-WR01ZE EU plug, and it sometimes registers negative values in kwh. I have read this in several forums. Coolcam’s technical assistance says it’s a problem with the hub: “hi it is related to the hub … can’t solve it”
This device is on vera’s compatibility list.
Someone can help me?
Ths

I always have negative values as well. It’s only for newer plugs, the first ones I have are reporting correctly. It’s a big but I doubt it’ll be fixed.

Good afternoon.
Do the first ones also have S2 Security?
Ths

I’m not sure about that.

… the problem may be there … Thank you

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