Recently got Schlage BE496WK and paired with my VeraPlus. Paired fine, but couldn’t control via VeraPlus app or desktop. Kept getting “Setting Special Association” message or “Getting Manufacturer” message.
So I unpaired it, moved my VeraPlus as close to the installed lock as possible and repaired. Paired nicely & works great from the app now. Just thought I’d share. Seems like the security aspect of the device needs you to be pretty close so the pairing is not hopping through other devices but directly pairing with VeraPlus.