I love my Vera. I believe it’s a great combination of hardware, price, and service. But it disappoints me to see a legitimate support issue like this being dismissed.
Are we saying that a user has to choose between subjecting themselves to numerous and continual erroneous offline notifications, or disabling those notifications completely? It seems in either case, the whole point of the notification itself is lost? Sure, I can turn them off completely, but I would actually like to know when my controller is legitimately unavailable.
To be clear, these notifications are in error. Either they are a result of interruptions in MiOS/Vera service itself, or are an issue with the offline detection itself. I have started monitoring my home network’s Internet connection and, despite only having one short duration of downtime, I receive these notifications multiple times a day. Even with the latest firmware, which states this is resolved with “alerts no longer being sent if the relay servers are switching”, they still persist.
I politely request that this issue be taken seriously and that attempts be made to resolve it rather than requesting users to just ignore/disable it altogether.