I had difficulty in connecting the VeraPlus to the internet on my home network, but I was able to get it working well after spending several hours troubleshooting, and so I would like to share what I discovered in case it benefits others.
Below were the symptoms of my problem.
- I use Comcast Xfinity for my ISP, and a Motorola Surfboard cable modem which I own.
- I connected the VeraPlus to my router (Linksys EA6300) using an ethernet cable.
- When powering the VeraPlus, the internet and service lights blinked slowly. All other lights were on solid after it completed its power up sequence.
- The home.getvera.com setup utility could not find the VeraPlus on the network. I was able to complete the process by manually entering the mios ID and MAC address, but then it took a long time to finish loading the controller software, and upon completion of loading, the dashboard reported that the VeraPlus was offline.
- On the router webpage, I could see that the VeraPlus MAC address was assigned an IP address by DHCP, but neither the router’s ping utility or ping run from a command prompt was able to ping the VeraPlus.
- The behavior described in #4 was true with the Windows 10 laptop PC I was using connected to the network via Wi-Fi and also connected to the router using an ethernet cable.
- As a troubleshooting step, I connected the VeraPlus on the network at my work, and the VeraPlus was able to connect to the internet (all lights solid green), and was able to complete the home.getvera.com setup utility per the normal process.
- As another troubleshooting step, I bought a new router (Netgear AC1750) and tried all of the same steps on my home network, and the behavior was unchanged.
- I will spare you the details, but I also tried a variety of router settings, including port forwarding, turning on DMZ, and setting up a DHCP reservation for the VeraPlus, all with no effect on the behavior.
Below is what I did to correct the issue:
- On my work network, I went to the “Net & Wi-Fi” tab under the Settings tab and changed the “How does Vera connect to the Internet?” response to “Manually configure (advanced)”.
- Then, I changed the Network Connection Type to “Static IP”, and changed the static IP address to an IP address on the same subnet as my home network router, but the last number to an address that is outside of the DHCP range. For example, my router IP address is 192.168.1.1, and it assigns DHCP IP addresses in the range from 192.168.1.2 to 192.168.1.100. I set the VeraPlus static IP address to 192.168.1.150.
- I then changed the subnet mask to 255.255.255.0, the gateway to 192.168.1.1, and set the DNS numbers to the values specified by my router on the router’s web page.
- I then disabled the firewall and turned off DHCP server (already was off).
- After making these changes, the VeraPlus could no longer communicate on my work network since my work network does not use 192.168.1.x IP addresses, but when connecting the VeraPlus on my home network, it worked correctly.
I spent an hour with VeraPlus tech support and another hour with Comcast tech support, and neither suggested trying the things that I did to get connected. The company that was very helpful in solving my problem was ZWaveOutlet.com, which is who I purchased the VeraPlus from. ZWaveOutlet’s tech support recommended the actions that were able to get my Vera connected in a 10 minute conversation. If you are in the market for a Vera device, I strongly recommend buying from ZWaveOutlet.com.