So at the weekend our Vera suddenly decided that it can’t control our hue lights. The hue system with Vera has been rock solid for years but now its no go. Hue is working fine as it can be controlled by the other interfaces we can use (phone, Alexa) and Vera shows its connected to the hub.
Having contacted tech support they tell me they can see that the app (built in one) appears to have an issue, they can see the issue but don’t know a fix. A reinstall has not resolved the problem, their best offering now is to install the Hue Alt app and “see if that works”. I assume if it won’t then I’m on my own, feels like a lack of being bothered to be honest.
It looks like either way I’m facing a reprogramming of various things, so it feels like this might be the time to try either Fibaro or Homey. I’ve used Vera for many years but this might be the point we leave and try something new. For us zwave, zigbee, Somfy integration is key so as long as the basics are covered we might face a brave new world.
After all these years I’m dissapointed that support don’t really seem that interested in resolving the issues.