I need to upgrade my vera3 running UI5 to UI7 so that I can then migrate to a VeraPlus. My understanding is that I need a ‘special’ firmware upgrade from vera support to do this. Is my understanding correct?
I raised a ticket with vera support on February 15 (117034), emailed them yesterday with no response to either. I tried calling today and a recorded message told me there were no agents available to talk to me!