Vera 3: Unable to log in

I can’t login to my Vera 3 unit. I keep getting the error message in a popup:

Unable to retrieve data, please try again later. If the situation persist, please check your internet settings.

This happens when I try to login to install apps, but also when I load up Vera in my browser. It does not matter which browser I use (Firefox, Edge or Chrome) - they all react the same.

The login to install apps is the worst, because I can’t download any more apps.

Does anyone know the cause, or a fix?

Many thanks,


You may want to contact Customer Care. They are very helpful and responsive, especially when I use the website to report an issue.