vera concierge can't control lock

I have a lock (danalock v3) connected to vera, vera concierge identifies it as a lock but when I try to control it google says : “i’m sorry there was an error and i’m unable to control your home device”.
any ideas why and how can I fix it?

update: I just saw this in logs :

Oct 28, 2018 12:01:00 AM I:SmartHome:Execute:Request:{"ids":["45102802-Lock-134"],"actions":[{"command":"action.devices.commands.LockUnlock","params":{"lock":false}}]} Oct 28, 2018 12:01:00 AM I:SmartHome:Execute:Result:[{"ids":["45102802-Lock-134"],"status":"ERROR"}]