Dear friends, I open a new topic because I did not see anything similar in the forum.
First I put you in context, I have a Vera plus controller with about 50-60 sensors of different types, especially many Qubino flush sutters (blinds) and Qubino double relays. About 15 days ago the controller began to give me problems, it lost connection with some of the sensors and I must exclude and include them again, until a moment came, which was left in a vicious circle (it changed every 15 - 30 seconds between configuring z-wave network and please wait), at one point, it gave me a memory error and it went offline.
I contacted Vera’s support and after several days a technician connected and solved my memory problem.
As in the intervention we loaded an old backup, I lost some of the sensors that I had installed, with great patience, I tried to include them again, but I returned to the famous fatal loop, and now it gives an error 400 (missing parameters) and tries to update the firmware of the controller constantly. The Vera Plus is oof-line.
I did a Factory reset and reloaded one of the backups that I had available and that in principle worked (I have already done this 10 or 15 times) and depending on what I load, it works again, but when I try any modification, adjust a module, change name from a sensor, it enters in the fatal loop again and ends off-line, and back again.
I have contacted the technical support again, but I have been waiting for an answer for more than 10 days and for more messages that I send there is no way to get an answer, all the messages end up in the mailbox of the technician who attended me the first time , as it is considered that it is a connected issue and there is no way out of this situation. By the way, the technician after 10 days do not care about my problem !.
In fact I am seriously considering throwing away all my efforts ( in the configuration and programming of the system) that I did and migrating to a system that really offer a technical support when you need it, be it EEdomus, Fibaro …
My questions, do you have the same problems as me to get a technical support attention ?.
What do you think of the situation?
Any comments / ideas will be well received.