Sorry for posting this on the forum but I could do with my issue being resolved and havent had a response recently from Support
I opened a ticket on 11th November as my Vera Plus keeps reloading Luup
Initially I was told, user data corruption so this was deleted and replaced but reloading continued I was then advised on 27 November
"We checked on your controller and found that the Z-Wave chip is defective, however, we can reset and rewrite it in order to fix it, however that process will delete every device and you will need to start over from scratch. "
I was then advised on the 29 November That this would be done tomorrow
Chased again by email and have heard nothing
I appreciate this has to be done a level 2 support person but please can someone advise when this will be completed