I have to admit, I have complained and threatened about Vera in the past. in fact I had even given up on many of my issues and wouldn’t even bother calling support. I left the forums and just tried to limp along.
During a brief visit back, I saw the story about the merger, and new owners professing to want to help and note that they have new or additional support people.
So, after a home invasion, I created a ticket regarding my vera edge going offline at least once a day, if not more. It was bad enough that I had to plug it into an internet controlled switch so I could turn off and on the power to reboot it while traveling. More than ever I needed to know that vera wouldn’t go to sleep at night and fail to tell me or document events going on around my house.
Then came Jose Luis Bedoya. He picked up my ticket and told me what he needed and he never gave up. I don’t know what he did except that when he was finished I was no longer logging to a usb storage device and more importantly, vera has only failed once in over a month (probably my fault).
I would like to recognize Mr Jose Luis Bedoya for his diligence and tremendous representation of the Vera organization. Thank you sir.