VeraConcierge - Getting started - cannot get two way connectivity

Can you please help me get two way connectivity set up with veraconcierge and my vera. I am new to veraconcierge, paid for a license, but haven’t been able to get it functioning properly. This is where I currently sit.

  1. VeraConcierge is installed,
  2. VeraConcierge is running and I can get to the configuration page.
  3. My vera device is detected, but
  4. I cannot get two way connectivity to work.

Background:

VeraConcierge is running on a windows 10 Pro. The Windows 10 firewall ports have been opened (on the device running VeraConcierge (not on the router)). Localhost:8989 opens the local server configuration page. My vera device is visible. If I click on custom settings, my device list appears. If I click on connectivity, I receive the pop up message that I have a firewall blocking access to the ports.

I have attached pictures of the veraConcierge page, showing the connectivity error - firewall must be in place. netmap and netstat images showing the ports are open and available. I have attached pictures of the startup page vera, confirming the required code (require (“ConciergeServer”)) is present and that the device is not secured.

VeraConcierge-Account cloud update VeraConcierge-Account Connectivity

VeraConcierge-ports open2

I have tested with completely disabling the firewall on the PC, as well as opening the specific ports. i have seen no difference in behavior.

VeraConcierge version 2.031 is installed

The vera is on the same network. Both vera and the device running veraconcierge are on static IP addresses.

Additional Notes:

From the vera concierge account page. If I click on “connectivity”, I will receive a small pop up that doesn’t open properly (through chrome, edge and IE). image is attached. If I click on update cloud information, I receive a confirmation that the information was updated.

Here is the log from veraConcierge when attempting the two way sync. It appears there is some type of timeout. I have removed my usernames and passwords/tokens:

Nov 3, 2020 12:53:32 PM V:VeraService:ParseLuStatus:0

Nov 3, 2020 12:53:36 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:53:37 PM V:VeraConnect.VeraConnection:GetVeraAccess:UI6-50019729

Nov 3, 2020 12:53:37 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-autha11.mios.com/autha/auth/username/XXXXXXXXXX?SHA1Password=XXXXXXXXXXXXXXXXXXXXX _Oem=1

Nov 3, 2020 12:53:37 PM I:VeraConnect.UI6Gateway:GetAuthToken:BcF9EYbtNXA2JZKCA32Hbf1S2Ypy1//NzQ4SzViA/XhlzGwMblqb+Hl/lKuCAlHmEjZLKAmtgoeYTn9oYUfYRBxH/qt+F6nt9kqRCc5XYL+A/MhqJTzFARSRV11a53ay5XrjksDtocZj5mHkMxieMq2dFe3u1GccZEPnoVVBXSqDgAG5sHRIrfZYArFqt/u7auBWJbqyOdx94NSHvzLuqsjvvPYX/at6D9zH98/YovvHO5kfqJbqCHRQT8qv3U7BE3ncYnyrQpYF3aV7qi9zt4DAnBqDF8bn4tHpCT8VN251JG3WXnHYnYce7Cg7cxvXVLCV4ver2Om3Zh7Ke9NITg==

Nov 3, 2020 12:53:37 PM I:VeraConnect.UI6Gateway:GetAuthToken:PK_Account:XXXXXXXX

Nov 3, 2020 12:53:37 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-account11.mios.com/info/session/token

Nov 3, 2020 12:53:37 PM I:VeraConnect.UI6Gateway:GetSessionKey:https://vera-us-oem-account11.mios.com: ANNONYMIZED XXXXXXXXXXXXXX

Nov 3, 2020 12:53:37 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-account11.mios.com/account/account/account/XXXXXXXX/devices

Nov 3, 2020 12:53:37 PM W:VeraConnect.UI6Gateway:UI6VeraAccess: Setting Connection Info:UI6-50019729

Nov 3, 2020 12:53:37 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-device12.mios.com/info/session/token

Nov 3, 2020 12:53:37 PM I:VeraConnect.UI6Gateway:GetSessionKey:https://vera-us-oem-device12.mios.com: ANNONYMIZED XXXXXXXXXXXXXX

Nov 3, 2020 12:53:37 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-device12.mios.com/device/device/device/XXXXXXXXXXX

Nov 3, 2020 12:53:38 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?&id=variableget&Variable=PK_AccessPoint

Nov 3, 2020 12:53:38 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?id=lr_VCSProxy&Request=%2FQuery%3FDiscovered

Nov 3, 2020 12:53:40 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?output_format=json&id=lu_status2&DataVersion=424119797&LoadTime=1604424118

Nov 3, 2020 12:53:40 PM V:VeraService:ParseLuStatus:0

Nov 3, 2020 12:53:41 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:53:46 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:53:46 PM V:CSWebContainer:Config Cmd:/Query?Discovered=

Nov 3, 2020 12:53:51 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:53:56 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:53:56 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?output_format=json&id=lu_status2&DataVersion=424119797&LoadTime=1604424118

Nov 3, 2020 12:53:56 PM V:VeraService:ParseLuStatus:1

Nov 3, 2020 12:54:01 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:06 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:08 PM E:VeraConnect.VeraGateway:URLConnection

Exception:java.net.SocketTimeoutException: Read timed out

java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0(Native Method)

at java.net.SocketInputStream.socketRead(Unknown Source)

at java.net.SocketInputStream.read(Unknown Source)

at java.net.SocketInputStream.read(Unknown Source)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read1(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at java.net.HttpURLConnection.getResponseCode(Unknown Source)

at com.rtsservices.veraconnect.access.VeraGateway.URLConnection(VeraGateway.java:115)

at com.rtsservices.veraconnect.access.VeraGateway.URLRequest(VeraGateway.java:71)

at com.rtsservices.veraconnect.access.UI6Gateway$UI6VeraAccess.URLRequest(UI6Gateway.java:264)

at com.rtsservices.veraconnect.access.LocalRemoteManager.URLRequest(LocalRemoteManager.java:48)

at com.rtsservices.veraconnect.access.UI6Gateway$UI6VeraAccess.FetchURL(UI6Gateway.java:281)

at com.rtsservices.conciergeserver.CSWebContainer.CheckConnectivity(CSWebContainer.java:183)

at com.rtsservices.conciergeserver.CSWebContainer.LegalCmd(CSWebContainer.java:137)

at com.rtsservices.conciergeserver.CSWebContainer.handle(CSWebContainer.java:46)

at org.simpleframework.http.socket.service.RouterContainer.handle(RouterContainer.java:106)

at org.simpleframework.http.core.RequestDispatcher.dispatch(RequestDispatcher.java:121)

at org.simpleframework.http.core.RequestDispatcher.run(RequestDispatcher.java:103)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Nov 3, 2020 12:54:08 PM I:VeraConnect.VeraGateway:URLRequest: No Response!

Nov 3, 2020 12:54:08 PM I:VeraConnect.LocalRemoteManager:URLRequest: Failed for Choice:-1

Nov 3, 2020 12:54:08 PM W:VeraConnect.LocalRemoteManager:URLRequest: Failed for all BaseURLs

Nov 3, 2020 12:54:08 PM W:VeraConnect.UI6Gateway:FetchURL: Get a new Auth and Try Again:UI6-50019729

Nov 3, 2020 12:54:08 PM I:VeraConnect.VeraGateway:URLConnection:https://vera-us-oem-autha11.mios.com/autha/auth/username/XXXXXX?SHA1Password= ANNONYMIZED XXXXXXXXXXXXXXXX_Oem=1

Nov 3, 2020 12:54:08 PM I:VeraConnect.UI6Gateway:GetAuthToken:[ANNONYMIZED XXXXXXXXXXXXXXXXXXXXXX]==

Nov 3, 2020 12:54:08 PM I:VeraConnect.UI6Gateway:GetAuthToken:PK_Account:XXXXXX

Nov 3, 2020 12:54:08 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?id=lr_VCSProxy&Request=%2FQuery%3FDiscovered

Nov 3, 2020 12:54:11 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:16 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:16 PM V:CSWebContainer:Config Cmd:/Query?Discovered=

Nov 3, 2020 12:54:21 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:26 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:28 PM I:VeraConnect.VeraGateway:URLConnection:http://192.168.2.19/port_3480/data_request?output_format=json&id=lu_status2&DataVersion=424119798&LoadTime=1604424118

Nov 3, 2020 12:54:28 PM V:VeraService:ParseLuStatus:1

Nov 3, 2020 12:54:31 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:36 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:38 PM E:VeraConnect.VeraGateway:URLConnection

Exception:java.net.SocketTimeoutException: Read timed out

java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0(Native Method)

at java.net.SocketInputStream.socketRead(Unknown Source)

at java.net.SocketInputStream.read(Unknown Source)

at java.net.SocketInputStream.read(Unknown Source)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read1(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at java.net.HttpURLConnection.getResponseCode(Unknown Source)

at com.rtsservices.veraconnect.access.VeraGateway.URLConnection(VeraGateway.java:115)

at com.rtsservices.veraconnect.access.VeraGateway.URLRequest(VeraGateway.java:71)

at com.rtsservices.veraconnect.access.UI6Gateway$UI6VeraAccess.URLRequest(UI6Gateway.java:264)

at com.rtsservices.veraconnect.access.LocalRemoteManager.URLRequest(LocalRemoteManager.java:48)

at com.rtsservices.veraconnect.access.UI6Gateway$UI6VeraAccess.FetchURL(UI6Gateway.java:286)

at com.rtsservices.conciergeserver.CSWebContainer.CheckConnectivity(CSWebContainer.java:183)

at com.rtsservices.conciergeserver.CSWebContainer.LegalCmd(CSWebContainer.java:137)

at com.rtsservices.conciergeserver.CSWebContainer.handle(CSWebContainer.java:46)

at org.simpleframework.http.socket.service.RouterContainer.handle(RouterContainer.java:106)

at org.simpleframework.http.core.RequestDispatcher.dispatch(RequestDispatcher.java:121)

at org.simpleframework.http.core.RequestDispatcher.run(RequestDispatcher.java:103)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Nov 3, 2020 12:54:38 PM I:VeraConnect.VeraGateway:URLRequest: No Response!

Nov 3, 2020 12:54:38 PM I:VeraConnect.LocalRemoteManager:URLRequest: Failed for Choice:-1

Nov 3, 2020 12:54:38 PM W:VeraConnect.LocalRemoteManager:URLRequest: Failed for all BaseURLs

Nov 3, 2020 12:54:38 PM W:VeraConnect.UI6Gateway:FetchURL: Resetting Connection Info:UI6-XXXXXXXXXXXXX

Nov 3, 2020 12:54:38 PM V:CSWebContainer:Cmd:/Connectivity?VeraID=XXXXXXXXX

Nov 3, 2020 12:54:41 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:46 PM V:CSWebContainer:Cmd:/Log?

Nov 3, 2020 12:54:46 PM V:CSWebContainer:Config Cmd:/Query?Discovered=

=====================================
Additional Notes:

I have attempted to run vera concierge on a raspberry pi 3, but could not get it to see or register the vera at all, so I shifted to the windows 10 pc. At least I can detect the windows 10 pc.

I just got started with vera concierge so that I could connect my new broadlink RM to vera. So far, vera concierge has been unable to detect the broadlink device, so that is a second problem that only becomes relevant if I can get the main connectivity working.

I have attempted to solve this by myself for a week, including the following threads and many more on a couple different sites to no avail.



Any help or guidance that can be provided is greatly appreciated.

Long time since I’ve used Vera Concierge. It looks like you have everything setup correctly.

Look in Vera in your startup LUA, there should be a line in there that says something like Requires Vera Concierge, I forget exactly but it should be there.

Did you not try the Broadlink RM plugin for Vera instead?

I don’t have a Broadlink myself but assume the plugin works.

Thanks for the reply. Yes, the startup lua command is in there.

I have installed the broadlink RM plugin, but i can’t get that to work. My understanding (could be incorrect) is that you had to have veraconcierge installed first, which is where the broadlink device is connected, then the plugin brings the broadlink device into vera so that it can be controlled inside vera. Again, i could be wrong on how it works, but that is what i understand. I finally automated some roller shades (did 3 for under 300 bucks) and got the broadlink device hooked up to control all of them with voice control through alexa, but would prefer to control everything from within vera.

Sorry I don’t know.

Never owned a Broadlink, I have Harmony hubs and no RF 433mhz devices.

Perhaps some else can chime in or ask in the Broadlink plugin thread.

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