I had an issue with a new ZWave device not adding and working correctly, even though it is stated as being supported in the latest firmware of the version. So I raised a support ticket - hey presto within an hour somebody responded from support saying they can fix it and could I enable remote access. Following morning I got an e-mail from support that they’d made some changes (didn’t say what) and all should be good now, would just need to try the inclusion again for that device.
To my horror when I logged in the VeraPlus was reporting it had lost connection to ALL my ZWave devices!!!
Immediately tried to contact support asking what had they done etc. etc. Guess what - no response!!
Tried restoring from last good backup that included Zwave backup. Same result can’t communicate with any of my 40+ something devices. I than also tried to add a new device - doesn’t work, VeraPlus can’t seem to see the new device in inclusion mode.
I have no idea what changes support made and they’re not responding to my constant chases for updates. In the meantime I’m left with a completely useless VeraPlus and can’t control some stuff in my house because it’s hard wired with ZWave relays. Really don’t fancy having to re-include everything and looks like Support have completely broken my VeraPlus anyway.
After the many BRICKED issues I’ve had at numerous times in the past I think it’s time to look at an alternative to Vera therefore!
Any recommendations as to alternatives?