"Z-Wave: This device does not appear to offer Z-Wave communications."

Community Playground General Discussions
#1

I have more access since this afternoon to my devices.
I have the following message to display in a blue banner at the top of the screen:
“Z-Wave: This device does not appear to offer Z-Wave communications.”
I tried to reload yesterday’s backup, without success.
Can you give me directions to solve this serious problem, because this VeraPlus manages the security of my home.
Thank you

#2

H, Christian

This is a matter that our Customer Care team could address.

Can you please email them at support@getvera.com or by completing this form?

https://support.getvera.com/hc/en-us/requests/new

Thank you.

#3

I made a request for support …

EDITED: private data

since that night, I notice that my other VeraPlus (-) which manages the lights presents full of defect:
already 11 devices: “Can not Detect Device”
It becomes urgent to help me
I said that the systems have been stable for several months, without intervention on my part, and problems occurred suddenly yesterday afternoon.
cordially
Christian FABRE

#4

ello, I’ve emailed you in regards to your issue.

Please reply to the email with the requested information and we will make sure to fix it asap.

kudos!

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#5

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