I’ve been working with Vera support for a few weeks, without resolving my problems, so I’m wondering if anyone in the community has any advice on how to fix camera / controller issues that render my system unusable as a security system.
I’ve a 10 month old Vera Secure controller. Software is up to date 1.7.4454. Controller storage shows 22% full.
I’ve a 10 month old 1101 camera … an expensive outdoor camera, but maybe worth the price if it works smoothly with a Vera controller. Firmware V1.0.04R01. The camera is ethernet cabled to the controller via the provided connector (which also powers the camera).
The movement sensor on the camera fires a user defined scene which records a picture and sends a notification.
I’m experiencing four issues:
(1) Camera movement sensor is unreliable
(2) Camera pictures are randomly not stored and auto-deleted
(3) Events are listed on dashboard but not displayed on the events page
(4) Camera seems to be locked into night mode whatever the day/night/auto setting
More detailed symptoms:
- With the default movement sensitivity value of 70, the camera triggered every time a bug moved in the frame. It did at least also trigger when a human walked in the frame, but the majority of the pictures were moths and spiders.
- The movement sensitivity was reduced by stages down to 1. At every setting it still occasionally triggers randomly, but now at the lower setting it does not trigger if a human walks in front of the sensor.
- The controller correctly notifies each time the sensor triggers, so the scene is firing OK. The scenes page reports the time it was last triggered correctly.
- The events on the controller dashboard page list the user defined scene firing and that “Camera sent image”
- Although events are listed on the dashboard, if I click on any of the events to go to the events page there is nothing on that page.
- When I go to the camera page on the controller, sometimes the pictures show up and sometimes not. Yesterday there were two pictures listed. I did not delete them. Overnight there was a notification that another picture was uploaded, and today there are no pictures listed under the camera.
- Whatever value the day/night/auto setting is set to, the pictures and live viewing are always in night mode (ie they are always black/white not color)
I have considered disabling the movement sensor and using a third party movement sensor to trigger the camera, but that seems pointless if the camera’s pictures do not get uploaded correctly to the controller.
I would love to be able to get this working so any advice would be appreciated.