My wife called me saying that the alarm was going off and she logged into her app and didn’t see any alerts and couldn’t disarm the system. She said it turned off after a couple of minutes. I logged into the app and sure enough it didn’t show that an alert had gone off. 13 minutes later I get a text, email, and in-app alert. What causes this? 13 min delayed alerts are unacceptable for a security system.
Good morning,
We have opened a ticket on this matter to investigate the situation, please reply to it with the information that we have requested.
Thank you.