August Pro paired but doesn't show under Vera devices

Other Devices & Integrations Door Locks & Sensors
#1

Hi friends, I’m absolutely stuck.

Followed instructions to add my August Pro to the z wave hub on my Vera Plus. Everything is fine and dandy, got the warning to prompt that the lock is S2 while the hub is S0, and added it just fine.

On the August App is says “Your lock is connected to a Z-Wave hub.” On the Vera dashboard there are zero devices.

I have since reset the Vera plus hub, reset the z wave network, removed z-wave device on the august app and reset the lock multiple times. After pairing each time, August seems to think everything is fine while Vera doesn’t register any devices.

Is there anything else I can try or missed?

Thanks so much in advance!!

Nick

#2

Hello Nick,

Not sure what might be the problem but I advise checking with our support team as well. You can reach them by toll free number +1 866 966 2272 or email form: https://support.getvera.com/hc/en-us/requests/new

Make sure you make reference to this topic for extra info they might need.