Why has tech support gone right down hill these days? They not training the kiddies properly?
Not just Vera support, seems all the support desks I contact these days don’t know what they are saying or doing…
Case in point I bought a cheap indoor Ezviz PTZ camera on Black Friday…
Sent their support desk an email asking them what are the Rtsp streams for this cam? And can I send Http requests to the Cam to turn on or off the privacy mode via my HA system?
Response back from them was no this cam doesn’t support http requests or rtsp.
When in actual fact after the camera arrived I worked out it does support standard Hikvision rtsp URL streams natively for main and sub h.264 and via jumping through some hoops via their Ezivz IFTTT service its is possible via web hooks to send a HTTPS request via IFTTT to instruct the cam to turn on or off the privacy mode.
Not local I know but better than nothing and at least a solution.
So I emailed their support desk back with a FYI stating the above and telling them next time someone asks them the same questions I just did, these are the actual answers.
And don’t get me started on Nintendo UK support, I’ve had to contact this week, robbing swines they are, after I’ve paid for a subscription service for my daughter that has never worked and they now refuse to fix it or refund for it.