Vera keeps signing me out

Community Playground General Discussions
#1

I’ve been using a Vera Plus for almost 4 years. The first three years have been more or less trouble free. Earlier this year I had multiple issues with the red “no internet connection” dialog box that seemed to resolve itself. The issue that hasn’t resolved is the random Vera log out on my mobile device. The first three years this didn’t happen, now it’s about twice a month. What’s going on?

#3

I’m starting to wonder…

#4

Hi Steve,

I’m so sorry to hear about this. I’ve checked and you have an existing ticket opened with our Customer Care team on a similar topic. Would you please update it by replying to that email with the newest info? They’ll get back to you ASAP with a resolution.

Thanks.