Vera Knowledge Base not showing existing Search results

Surprisingly, when I typed ‘ecobee’ in the Search box at the VERA Knowledge Base page (here) it came up with “No Results” (see) either for the “Knowledge Base” or the “Community”.

Ironically, all of this happened just after completing the “Contact Customer Care” procedure, in which I am seeking help removing ghost devices from the Ecobee app.

I know the “No Results” warning is wrong, because I’ve seen many such matching topics and discussions. Certainly, a user in search of answers should be seeing them, too.

As they say here down South: “Somethin’ is broke.”

I’d use the community search function, top right of the page. Many results from the community

C

© 2019 Vera Control Ltd., All Rights Reserved. Terms of Use | Privacy Policy