VeraAlerts stopped working, how to troubleshoot ?

Plugins & Plugin Development VeraAlerts
#1

Today I noticed that no message is coming thru in VeraAlerts, no clue yet why.
What I checked and tried:

  • send testmessage : not arrived
  • shutdown and restarted the app on the android device : no result
  • Vera notifications do arrive as emails, as usual, so that part seems to work

Suggestions to debug are welcome…

#2

Have you looked at the “Report” from the Vera Alerts Plugin

#3

Yes I did, nothing strange there…
I mean it is a summary of my override messages, profiles, my license, etc.

Funny thing is that it suddenly started working yesterday, but this morning again no message comes through…

On my Android phone:
Stopped the app, cleared cache, started the app
Unregistered/registerd again, copied the key in the profile settings of the plugin
Sent test message: not received

No idea what more can I try…

#4

When I send a test mesaage, I see this in the Veralerts logfile:

Manual Scroll

08 12/12/17 12:12:44.556 JobHandler_LuaUPnP::HandleActionRequest device: 276 service: urn:richardgreen:serviceId:VeraAlert1 action: SendAlert <0x72a30520>
06 12/12/17 12:12:44.884 Device_Variable::m_szValue_set device: 276 service: urn:richardgreen:serviceId:VeraAlert1 variable: LastMsgSent was: 12:09:50 Tue Dec 12 now: 12:12:44 Tue Dec 12 #hooks: 0 upnp: 0 skip: 0 v:0xb64960/NONE duplicate:0 <0x77aa1000>

Not sure what it tells me, it seems the message was sent ?
Anyway I did not receive it on my phone.

#5

I will just update my own post, as apparently there is zero after sales service on this application:

I saw there was a newer version of the plugin, so I updated to the latest version 7.23, but still it doen’t work.

#6

Sometimes, unregistering and reregistering the android app does the trick.

Sent from my Nexus 5X using Tapatalk

#7

Also… check the “vera credentials” in the android app

Sent from my Nexus 5X using Tapatalk

#8

Did you power cycle your phone ?
Messages are delivered by a Google Component called “Google Play”
it occasionally hangs and needs to be power cycled to clear it’s state.

Version 7.23 is for UI7 users only.

#9

Update:
I reinstalled the app on my Android, input again all the applicable settings, powercycled again my Vera Edge.
Now the notifications do come through. However the notifications, that include a camera snapshot, wil generate an error message in the app (“Problems contacting Vera”), once I click on the blue icon that normally triggers to show the snapshot picture.

#10

[quote=“mtx123, post:9, topic:197948”]…
However the notifications, that include a camera snapshot, wil generate an error message in the app (“Problems contacting Vera”),
once I click on the blue icon that normally triggers to show the snapshot picture.[/quote]

So at this moments the notifications are received by my smartphone, but the camera snapshots generate errors.
Any suggestion how to solve this, would be highly appreciated.

#11

Check your login credentials.